Frequently Asked Questions

Everything you need to know about your BBC ICECREAM experience.

How long will it take for my order to ship?

Orders are typically processed within 2-3 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take up to 14 business days depending on customs.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 14 days of the delivery date. Please note that certain limited-edition collaborations and sale items are final sale.

Are the products on this site authentic?

Yes, this is the official online flagship store for Billionaire Boys Club and ICECREAM. All products sold here are 100% authentic guaranteed.

How do I determine the right size for me?

Size charts are available on each product page. Our apparel generally follows a standard streetwear fit, but we recommend checking specific measurements as sizing can vary between seasonal collections.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your destination and the weight of your order.

Can I cancel or modify my order after it has been placed?

Once an order is placed, it is immediately sent to our distribution center for processing. Therefore, we are unable to guarantee any cancellations or modifications.